PetSmart, a leading pet supply retailer, is dedicated to providing the best products and services for pets and their owners. With a wide range of offerings, including pet food, toys, grooming, and training, PetSmart aims to create a convenient and enjoyable shopping experience for pet lovers. Founded in 1986, the company has grown to more than 1,650 stores across North America, making it easily accessible to pet owners everywhere. PetSmart understands the importance of pets in their lives and strives to cater to their every need, ensuring their well-being and happiness. With a team of knowledgeable and passionate associates, PetSmart is committed to helping customers find the perfect products for their furry friends. From dog and cat supplies to small pets like birds, reptiles, and fish, PetSmart offers a comprehensive selection of products and services to meet the needs of every pet owner.
Reviews
Great service, great products, great sales and Banfield Pet Hospital is wonderful. Just had our youngest rescue of our 6 dogs for her comprehensive exam, Dr Laura Macedonia is so good with our dogs and she takes the time to talk to us about our concerns. And all the staff is wonderful. Thanks ladies.
Staff is very kind and helpful. They did a great job with my dogs and I will definitely be bringing them back. I would also recommend them to anyone who asks about a good grooming place.
Decatur Alabama location.
I regularly take my dog to the Huntsville grooming location and had positive experiences until a stark contrast in service at Decatur. Despite detailing issues in a private email to Decatur and receiving a gaslighting response from the manager, I chose not to return to that location. However, I continued using the Huntsville location for several months without issues. Today, when attempting to book online, I was prompted to call. After contacting them, I discovered that Decatur had blocked my account months after the initial incident. This, coupled with the manager's passive-aggressive actions, further highlights the disparity in service culture between the two locations. I spoke to the Huntsville location, and she promptly agreed to remove the block, emphasizing their commitment to positive customer experiences. I appreciate their responsiveness and plan to continue my positive relationship with the Huntsville location.
I use Banfield and now the groomers. Chloe was awesome, also the other women were great with my dog. They all fell in love with him. Highly recommend them.
The state of their tanks are beyond dismal! The chances of buying a fish and not bringing home some illness, pest snails, etc is incredibly slim. This has been going on for months and no one has remedied this situation yet!
I just love the PetSmart grooming salon! All of the ladies are super great with my doodle. They are all friendly and do a great job. Highly recommended! Thanks to Anastasia and Tori for being so great with my girl!
I went for gravel yesterday for my new fish tank. The store was pretty empty. I honestly would not have gone but my coworker told me that the gravel was on clearance. I asked a Pet Smart employee where her 10 pound bags of gravel were located because all I saw was the 25 pound bags of gravel by the fish tanks. Her response was the only gravel we have is by the fish tanks and walked on. I called my coworker and she told me they were located on the aisle where fish accessories for your tank is sold. It was on the very bottom shelf most for $3.97. So any one else insearch of the gravel, that is where it was located as of 3-24-23. They still had all colors.
I took my baby to get groomed and told the groomer not to grind her nails. When I picked Bailey up they told me two (2) grown adults held her down and grinded her nails. My baby is traumatized not to mention her feet/nails are in pain. Then they charged me for the grinding and holding her down. I didn't pay for either but if I hadn't said something they would have. I will not take Bailey back. I'm taking her to the Vet for observation and if he finds anything I will bring up charges against Pet Smart.
Location
1241 Point Mallard Pkwy A, Decatur, AL 35601, United States
Hours
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Updating...
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